Players often find the identity check stuck on the same screen after uploading documents, and blurred scans or mismatched name details are the usual cause. The most common reason a withdrawal or deposit is declined is that the amount sits outside the limit attached to the account.
Identity verification stuck or documents rejected
The player sees a pending status that does not move, or a rejection notice naming one or more uploaded files.
- Photos taken at an angle, with glare or in low light
- A name or address that differs from the registered profile
- One side of a document missing or cropped
- An expired document
- Files saved in a format support cannot open
- Open the profile section and check that your name matches your document exactly.
- Compare the address on record with the proof of address you sent.
- Retake every photo in daylight and keep all four corners visible.
- Upload both sides of any two-sided document.
- Use a recent document that is still valid.
- Send a fresh file when the old one is blurred.
- Submit the same type of document that was requested.
- Keep one file per document so nothing is merged.
- Repeat the upload only once, then wait for the review to finish.
- Check the profile for any field still marked as missing.
- Look at the rejection message and correct that single item first.
- Avoid sending a new document while an older one is still in review.
- Confirm that your contact details are current, because a broken email blocks the update.
- Save a copy of every file you send.
- Note the date of each submission for your own records.
- Keep your account details unchanged while the check runs.
- Contact support when a rejection repeats on a clear, valid document, or when the check stays pending after all requested items are in.
Deposits or withdrawals declined by limits
The player sees a payment refused with a message pointing to a limit rather than a lack of funds.
- The amount is below the minimum or above the maximum set for the account
- The chosen payment route carries its own limit
- An unfinished identity check caps withdrawals
- Several attempts in a short window have used up an allowance
- The bonus balance carries separate withdrawal conditions
- Compare the amount with the limit shown for your account level.
- Adjust the figure to sit inside the allowed range.
- Try a smaller amount first when a large transfer is refused.
- Complete any outstanding identity step, because an unfinished check blocks payouts.
- Space out repeat attempts so a short-term allowance can reset.
- Split a large withdrawal into several smaller requests where the option exists.
- Confirm that the payout route supports the amount you entered.
- Keep the payment account in your own name.
- At https://actforsomalia.com/, the limits tied to your account level are shown before the transfer is confirmed.
- Note the exact message you see, because it names the limit that was hit.
- Leave bonus funds out of a withdrawal until their conditions are met.
- Finish any open bonus play before asking for a payout.
- Send one request at a time and let it settle.
- Recheck the profile for a completed step that has not refreshed.
- Avoid changing your payment details during an open request.
- Contact support when a correctly sized request from a fully verified account is still refused.
Login fails or the account locks after wrong attempts
The player enters the usual details and gets a password error, then a message that the account is locked.
- A mistyped password or an old one saved in the browser
- Too many attempts in a short period
- Repeated wrong 2FA codes
- A changed email or phone number the profile has not caught up with
- Session cookies or cached data causing a loop
- Type the password by hand instead of relying on autofill.
- Look for stray spaces or a wrong capital letter.
- Stop after two failures and use the reset option to avoid a lock.
- Clear the browser cache and cookies, then load the page again.
- Try a fresh private window to rule out old session data.
- Use the current password and never an older one you remember.
- Enter the 2FA code immediately after it appears.
- Keep the authenticator device clock on automatic time.
- Confirm that the email or phone on the account is still yours.
- Wait out the lock period instead of adding more attempts.
- Reset the password once, then sign in with the new one.
- Skip a second reset if the first one worked.
- Change the password only from a network you trust.
- Record the new password somewhere safe before signing in.
- Keep the profile details unchanged during the lock.
- Contact support when a correct password and fresh code are still rejected, or when the lock does not lift after the stated wait.
Welcome bonus or free spins not credited
The player finishes sign-up or a first deposit and sees a zero bonus balance, with no free spins on the chosen slot.
- The bonus code was left out or typed with an error
- The account was not verified or the profile was incomplete at the time
- The deposit or first bet fell outside the qualifying conditions
- The bonus was already claimed on an earlier account
- The chosen game does not carry the free spins
- Check the bonus balance and the transaction history for a pending credit.
- Confirm that the promo code was entered before the deposit was confirmed.
- Finish any open identity step, since some rewards wait on it.
- Make sure the qualifying deposit or first bet was completed as described.
- Open the game that belongs to the offer to trigger the free spins.
- Reload the page once so the balance can refresh.
- Sign out and back in to pull the current account state.
- Review the offer wording for the exact act that releases the reward.
- Check that only one account was used for the claim.
- Leave an earlier welcome offer alone if you have taken one before.
- Keep a screenshot of the offer and the transaction.
- Avoid depositing again until the first credit is resolved.
- Wait for any manual review to close before retrying.
- Confirm that the device and browser show the same balance.
- Note the bonus name, the time and the amount for support.
- Do not start playing with bonus funds until the credit appears.
- Contact support when the qualifying steps are done and nothing has arrived after the review window.
Most of these problems come from one detail: the account details do not match the documents or payment method, so keep every profile field exact and update it the moment anything changes.